We are hiring for call center agents/Customer care Representatives in Thane.

Main Job Tasks, Duties and Responsibilities

• answer calls and respond to emails
• handle customer inquiries both over the phone and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports

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Job Type: Fresher

Salary: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Ability to commute/relocate:

• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)