Roles & Responsibilities :

• Coordination with vendors for escalation

• Preparing & validation of Root Cause Analysis

• Preparation & Updating of Network diagram - LAN/WAN topology on Periodic Basis

• Configuration & Validating the Configuration of new network devices prepared by L1Egg

• Syslog analysis & Preparing Action Plan for Critical Alerts to Resolve the Issues

• Good Knowledge of Incidents Management & Change management

• Coordination with vendors for escalation

• Preparing & validation of Root Cause Analysis

• Review of Network Device Hardening Mechanism on Periodic Basis

• Configure and troubleshooting routing protocols like IGRP, EIGRP and OSPF

• Configuring and troubleshooting the Cisco switches

• Assigning severity to the Incidents logged based on the definition.

• Logging Problem Ticket for unresolved Incidents with Technical Service

• Sending Security Alert messages on newly found vulnerabilities

• Installation of security patches & bug fixes on High Critical Devices

• System health checks for all Network devices & Action plan for any issues or Observations

Skills:

1. CCNP Certifications and Hands on experience on Switching & Routing

2. CISCO Firewall (FTD ). Checkpoint, and FortiGate firewall Hands on experience

3. Good Knowledge in the Cisco Products link CISCO ASA, Paloalto,Cisco Prime Infrastructure, Identity Service Engine, WLC, Nexus etc.

Soft Skills:

1. Good Communication and Writing Skills

2. Problem Solving Skills

3. Quick learning of new Mgt Skills

4. Proactive and Progressive Mind set.