- Handle incoming customer queries and issues via phone calls or online channels.

- Make outbound calls to follow up on customer inquiries and provide support.

- Ensure a positive customer experience by addressing concerns promptly and professionally.

- Assist in resolving product or service-related concerns and escalations.

- Proactively engage with new customers, explaining services and products to facilitate a

seamless onboarding process.

- Maintain accurate records of customer interactions and transactions.