Key Responsibilities:

• Application Support: Provide technical support for business applications, troubleshooting issues, and resolving user concerns efficiently.
• System Optimization: Monitor application performance, suggest improvements, and ensure applications run smoothly.
• User Training: Conduct training sessions and create user documentation to improve adoption and efficiency of applications.
• Configuration & Customization: Configure applications to meet business needs, implement new features, and customize settings when necessary.
• Collaboration: Work closely with IT, developers, vendors, and business stakeholders to enhance applications and resolve issues.
• Upgrades & Maintenance: Assist with software updates, patches, and migrations, ensuring minimal disruption to operations.
• Security & Compliance: Ensure applications comply with security policies and industry regulations, assisting with audits as needed.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in application support, system administration, or a similar role.
• Strong troubleshooting and problem-solving skills.
• Familiarity with databases, SQL, APIs, and system integrations.
• Excellent communication and training skills for end-users.
• Experience with enterprise software such as ERP, CRM, or industry-specific applications is a plus.
• Ability to work independently and manage multiple tasks efficiently.

Preferred Qualifications:

• Certifications related to software applications, ITIL, or business systems.
• Experience working with cloud-based applications (e.g., SaaS, AWS, Azure).