Company Overview

KIAT STAFFING SOLUTIONS, a prominent player in the Staffing and Recruiting industry, specializes in providing top-notch staffing solutions. With a dedicated team of 11-50 employees, the company is headquartered in Coimbatore. Visit our website at kiat.in for more information.

Job Overview

We are seeking a motivated Telecaller Executive to join our team in Coimbatore. This is a full-time position suitable for freshers with a work experience ranging from 0 to 1 year. As a Telecaller Executive, you will play a crucial role in reaching out to customers and providing exceptional service.

Qualifications and Skills

• Demonstrated excellent communication skills to effectively interact with customers and convey information clearly.
• Customer service orientation to build and maintain positive relationships with clients and address their needs efficiently.
• Persuasion skills to influence customer decisions and promote our products or services effectively.
• Ability to actively listen to customers to understand their requirements and provide appropriate solutions.
• Problem-solving abilities to quickly resolve customer issues and complaints in a professional manner.
• Strong time management skills to prioritize tasks and manage calls effectively within deadlines.
• Capability to handle rejection and remain positive, maintaining motivation in a competitive environment.
• Attention to detail to ensure accurate record-keeping of customer interactions and transactions.

Roles and Responsibilities

• Contact potential and existing customers via phone to inform them about our services or products.
• Answer questions about products or the company, providing accurate and comprehensive information.
• Resolve complaints and address issues to maintain customer satisfaction and support.
• Record all call details and customer interactions to keep accurate and up-to-date records.
• Follow up on leads and build positive relationships with potential clients to maximize sales opportunities.
• Maintain a professional and helpful demeanor in all customer interactions to promote the company's image.
• Meet performance targets and deadlines in a call center environment, ensuring high-quality customer service.
• Collaborate with team members to improve processes and increase customer satisfaction.