Job Description

Virtual Environment Management:

§ Provide support for server virtualization platforms such as VMware vSphere, ESXi, and Microsoft Hyper-V.

§ Provision, configure, and manage virtual machines (VMs), ensuring they meet organizational performance and security standards.

§ Monitor virtual infrastructure for capacity, performance, and stability, performing regular health checks and addressing any alerts.

Troubleshooting and Incident Management:

§ Diagnose and resolve escalated issues related to virtualization, such as VM performance issues, connectivity issues, or hypervisor-level problems.

§ Handle incident escalations from the L1 team, working with cross-functional teams to address issues impacting virtualized environments.

§ Conduct root cause analysis for recurring issues, implementing preventative measures to reduce future incidents.

Performance Optimization:

§ Optimize VM configurations (e.g., CPU, memory, storage) to align with application requirements and performance standards.

§ Monitor resource utilization and identify opportunities for performance tuning and workload balancing within virtual clusters.

§ Assist in capacity planning and scaling of virtual resources based on usage trends and future growth requirements.

Patching and Maintenance:

§ Perform updates, patches, and maintenance activities on virtual infrastructure and hypervisors to ensure security and compliance.

§ Schedule and conduct maintenance windows with minimal disruption to business operations, coordinating with IT and user teams.

Documentation and Knowledge Sharing:

§ Document common troubleshooting steps, configurations, and best practices for virtualization environments, creating and maintaining a knowledge base for support teams.

§ Provide guidance to L1 support teams on standard operating procedures and troubleshooting techniques for basic virtualization issues.

Skills & Qualifications:

• Experience with server virtualization technologies, specifically VMware vSphere, ESXi, and Microsoft Hyper-V.

• Proficiency in VM provisioning, configuration, and management, including understanding resource allocation, snapshots, and storage.

• Familiarity with storage (SAN/NAS) and networking concepts as they relate to virtual environments.

• Knowledge of monitoring tools for virtualization (e.g., VMware vRealize Operations, SolarWinds, or Nagios) and experience with performance tuning.

• Basic scripting knowledge (e.g., PowerShell, Python) for automation of routine tasks and basic troubleshooting.

• Strong analytical and troubleshooting skills for diagnosing and resolving complex virtualization issues.Good Experience in Nautanix

• Good communication skills in English to document processes, incident resolutions, and knowledge sharing.

• Relevant certifications, such as VMware Certified Professional (VCP) or Microsoft Certified: Azure Administrator, are preferred.