·        Develops, proofreads, edits, formats, and helps push out concise copy and other related content

·        Performs analysis and testing of complex internal applications

·        Reviews and analyzes requirements and specifications to provide timely and meaningful feedback

·        Writes easy-to-understand user interface text, online help guides, knowledge bases, and user guides

·        Works with product team to obtain an in-depth understanding of product and documentation requirements

·        Creates Release Notes for every release to help prepare end-users for new features and updates

·        Ability to quickly grasp complex technical products and make them easily understandable by using text, images, and screenshots

·        Experience with document management systems

·        Experience using and documenting enterprise software for end-users, administrators, installers, or implementation engineers

·        Ensures risks and issues for delivery against goals are identified in a timely manner and properly communicated

·        Indicates areas of system impact and continuously communicates project status and needs

·        Researches and proactively recommends improvements for related tools and techniques

Must have:

·        Minimum of 2 years of experience as a Technical Writer

·        Bachelor’s Degree in English, Journalism, or a related field

·        Excellent oral and written communication skill

·        Active, task-oriented writing style

·        Ability to deliver plans against high-level strategies and goals

·        Team player that works well with others

·        Ability to work effectively, meet deadlines, and handle multiple projects

·        Familiar with agile software development process

·        Ability to think ahead and anticipate problems, issues, and solutions

·        Ability to introduce creative ideas to solving complex problems

·        Willingness to work in a fast-paced, creative, and highly collaborative environment

·        Ability to clearly communicate status to senior management team

Preferred:

·        Experience with MadCap Flare

·        Experience with Jira and Agile software methodologies 

·        Experience with Technical Documentation and/or Systems

·        Experience with HTML or basic web development skills

·        Experience creating API documentation for .NET and other languages

·        Technical Writing certification

·        Process Improvement knowledge and/or experience

·        Experience with presenting information at meetings and technical forums