Process: Tally

Job Title: Tally Customer Desk.

Level of Hire: Fresher

Salary Range: 14k to 16K

No Of Opening: 5

Criteria:

1) Candidate must have a minimum qualification of Bachelor’s Degree with Accountancy and

Commerce background (B.com or BAF)

2) Excellent oral and written communication skills. For Oral - English and Hindi is a must.

3) Basic computer knowledge.

4) Tally knowledge is an added advantage.

Role Responsibilities:

1) Will be the first face of contact for various stakeholders through voice and non-voice modes to

address product and non-product queries.

2) Will record and resolve the received interactions as per the defined process and interaction

matrix within the SLAs prescribed.

3) Will capture and report the product and non-product feedback/suggestion from the

stakeholders.

4) Will record the Product Change Request in the system received during Interactions.

5) Will discuss and escalate the complicated interactions with the team leader in time in-order to

bring them to appropriate closure within SLA.

What is in it for you (Candidate)? :

1. You will get to talk to 30 different businesses in a day and gain knowledge on various

business processes

2. Will be addressing queries of customers from different segments and sizes, thereby gaining

domain and Tally knowledge

3. You will be an active participant in moving India to GST ready… thereby building India for

tomorrow.