US Shift Timing :: 2 Shifts (6 PM IST to 3 AM IST AND 9 PM IST to 6 AM IST)

Skills • Bachelor’s or associate degree in information technology, Computer Science, or a related field

• Minimum of 2 to 3years of experience in an IT helpdesk technician or similar role

• Strong knowledge of Microsoft Windows operating systems, hardware, and networking concepts

• Proficiency in troubleshooting issues related to common software applications and hardware

• Experience with remote desktop applications and helpdesk software (e.g., ServiceNow, JIRA)

• Experience with Office 365 administration, including mailbox creation and management

• Knowledge of Microsoft Teams and ability to troubleshoot common issues

• Excellent problem-solving skills with the ability to think critically and analytically

• Outstanding communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users

• Strong customer service orientation with patience and a positive attitude

• Ability to work effectively in a team environment and handle multiple priorities

• Open to work in US shifts and Indian holidays.

• Understanding of IT security practices and the ability to educate users on security best practices including phishing and spam.

Preferred: • Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or ITIL Foundation • Familiarity with ITSM/ITIL practices and service desk operations • Experience with enterprise applications like NetSuite, Salesforce, and SQL databases • Knowledge of basic cybersecurity principles and practices • Experience in creating and managing distribution groups in Office 365 • Familiarity with calendar and scheduling troubleshooting in Microsoft environment