Responsibilities:

1. Loan Collection:

• Contact borrowers through phone, email, or in-person to remind them of overdue payments.

• Negotiate repayment terms with delinquent borrowers to recover the owed amount.

• Follow up on outstanding loans and monitor the repayment process to ensure timely recovery.

2. Documentation:

• Maintain accurate records of all communications and recovery actions taken.

• Prepare reports detailing outstanding loan amounts, payment histories, and recovery efforts.

• Ensure all necessary legal and contractual documentation is properly completed.

3. Legal Procedures:

• If negotiations fail, work with legal teams to initiate legal proceedings or court action.

• Prepare and submit cases to collection agencies or attorneys, if required.

• Ensure compliance with local laws and regulations related to debt collection.

4. Customer Interaction:

• Handle customer inquiries and complaints professionally and calmly.

• Offer alternative payment options (e.g., installment plans) to help borrowers repay their loans.

• Provide solutions to customers facing financial difficulties to help them manage their debt.

5. Target Achievement:

• Meet daily, weekly, or monthly targets set for loan recovery and collection.

• Track and report progress on outstanding debts and payments.

6. Collaboration:

• Work closely with the collections team, legal team, and management to develop effective strategies for loan recovery.

• Participate in regular team meetings to discuss strategies and challenges related to loan recovery.

7. Compliance and Risk Management:

• Ensure that all recovery efforts are in line with company policies and financial regulations.

• Protect the company’s reputation by ensuring all communications are professional and respectful.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Previous experience in debt recovery, collections, or financial services is a plus.

• Strong negotiation and communication skills.

• Knowledge of collection laws and regulations.

• Ability to handle difficult or sensitive conversations.

• Attention to detail and strong organizational skills.