Company Overview

Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences in the world’s most spectacular locations. Headed by Chairman and Founder John Spence, Karma Group is privately owned and boasts a dramatically growing portfolio of luxury resort properties. With a diverse range of locations from the Bavarian Alps to the tropical islands of Bali, Karma Group is your gateway to unparalleled lifestyle experiences. The company's headquarters is located in Bangalore, and it operates in the Telephone Call Centers industry.

Job Overview

We are seeking a dynamic and experienced Team Leader to join our team at Karma Group Global. This is a mid-level, full-time position based in Bangalore Urban. The ideal candidate will possess 4 to 6 years of relevant work experience and will be responsible for managing and guiding the team to ensure operational excellence and exceptional customer service.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Active listening (Mandatory skill)
• Persuasion (Mandatory skill)
• Good communication skill - Ability to clearly convey information in both written and verbal formats.
• Team management - Experience in leading and motivating a team to achieve common goals.
• Handling team - Proficiency in managing team dynamics and ensuring productive collaboration.
• Managerial skills - Strong organizational, decision-making, and problem-solving abilities.
• Interpersonal skills - Ability to build and maintain positive relationships with team members and clients.

Roles and Responsibilities

• Lead, manage, and motivate a team to reach departmental and company goals.
• Monitor team performance and provide regular feedback and guidance to team members.
• Ensure high levels of customer satisfaction through excellent customer service.
• Develop and implement team strategies to improve efficiency and performance.
• Handle escalations and resolve complex issues promptly and effectively.
• Coordinate with other departments to ensure smooth operational processes.
• Conduct regular team meetings to update team members on best practices and continuing expectations.
• Prepare reports and analyze data to track team performance and identify areas for improvement.