Company Overview

Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences in the world's most spectacular locations, including Cambodia, Egypt, France, Germany, Greece, and more. Headed by Chairman and Founder John Spence, Karma Group is 100% privately owned, facilitating its dramatically growing portfolio of luxury resort properties. With 1001-5000 employees, Karma Group's headquarters are located in Denpasar, BALI. Visit us at Karma Group.

Job Overview

Karma Group is looking for a Customer Service Tele Marketing fresher to join our team in Bangalore Urban. This is a Full-Time position perfect for someone with 0 to 1 year of work experience in a similar role. The ideal candidate will have excellent communication skills and the patience to deal with a wide range of customer issues. Fluency in Hindi is compulsory.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Patience to effectively handle customer inquiries and complaints (Mandatory skill)
• Efficient time management abilities to manage multiple customer interactions (Mandatory skill)
• Fluency in Hindi is compulsory
• Basic computer skills for data entry and management tasks
• Good interpersonal skills for building customer relations
• Ability to work as part of a team and independently when needed
• Detail-oriented approach to ensure accurate information handling

Roles and Responsibilities

• Responding to customer inquiries and providing accurate information about our products and services
• Making outbound calls to prospective and existing customers to promote our offerings
• Handling customer complaints and resolving issues effectively
• Maintaining and updating customer records and interactions in the CRM system
• Providing feedback and suggestions to improve customer interactions and processes
• Meeting or exceeding sales and customer service targets
• Collaborating with team members to improve overall customer experience
• Contributing to the development of marketing strategies by providing customer insights