ob Details:

The ideal candidate will be responsible for handling customer/member inquiries, processing reservations, and ensuring that each customer/member interaction is positive and efficient. This role is essential in providing top-notch customer service and contributing to the overall success of the team.

Key Responsibilities:

Customer Interaction:

·Respond to customer/member inquiries via phone, email, and online chat in a professional and timely manner and as per department SOPs.

·Provide accurate information about products, services, and reservations processes.

·Assist members with booking reservations, changes, and cancellations while ensuring a smooth and hassle-free experience.

Reservations Management:

·Process and confirm customer reservations in accordance with company policies and procedures.

·Handle special requests and ensure that all booking details are accurate.

Issue Resolution:

· Address and resolve customer/member complaints or concerns, escalating complex issues to the appropriate department or manager as needed.

·Follow up with customers/members to ensure their concerns are resolved and that they are satisfied with the outcome.

Customer Relationship Management:

·Build and maintain positive relationships with customers/members.

·Use customer relationship management (CRM) tools to document interactions and track customer preferences and feedback. (prior knowledge of View Point is good to have)

Product Knowledge:

·Stay informed about company products, services, and promotions to provide customers with accurate and up-to-date information.

·Participate in training sessions to continuously improve product knowledge and customer service skills.

Administrative Tasks:

·Maintain accurate records of customer interactions, transactions, and bookings.

·Prepare and send out confirmation emails, invoices, and other relevant documents to customers.

·Strong communication skills, both verbal and written.

·Excellent interpersonal skills with the ability to build rapport with customers.

·Ability to handle multiple tasks simultaneously and work under pressure.

·Proficiency in using customer service software, CRM systems, and Microsoft Office.

·Attractive commission/incentives.