Job Duties

 Responsible for Handling Workshop Service Engineers, Welder, & Other

Administration manpower falling under Product Support Service Team.

 Improving Vital few parameters like PSF,MTTR, CSI

 Spares, Lubes, Attachment Business through Service Team & Other sources

 Market wise Machine population mapping for Customer Meets to improve

Retention & organize service camps.

 Monitoring customer concerns, F to F with customers and warranty dispute

settlement

 Technical & Non-technical trainings to manpower on products.

 Planning of service camps/events to increase workshop revenue, Field Service

Revenue and to promote brand, Value Added Services

 Timely resolution of Concerns to avoid negative word of mouth

 Creating delightful customer experience through prompt service action from team.

 Promotion of Workshop & other JCB affiliated Value Added Services.

 Managing day to day operations of the workshop.

 Maintains tools and equipment related to workshop.

 Logistics planning and GPS managing.

 Stores Management Spares sourcing through own stores & branches

 Maintain periodical maintenance data base of the fleet.

Job profile:

*CRM Activities for three to four branches.

* Handling and maintaining of EPBAX (Outgoing & Incoming calls / Fax/ Email etc.)

* Attending visitors at Reception and guiding them accordingly.

* Handling of routine work like inward / outward dispatches and maintaining register for the same.

* To update telephone directory with latest telephone numbers and addresses (Clients/ Parties).

* Co-ordination with Branch Offices.

* Keeping record of important letters, invitations, dates of meeting and shall intimate / remind the MD's

/ Concerned persons.

* Taking instruction from concerned persons and giving feedback regarding actions taken.

* Maintaining of Telephone Directory (Yellow Pages / other Telephone related information Books)

* Keeping information related to Company's business (Sites / Management / Employees).

* Co-ordination for smooth functioning of work related to the Office.

* Attaining telephone calls and notes the messages for officials working with the company and convey

the messages to the same.

* Co-ordination with staff members and maintaining/Updating the field employees attendance on daily

basis.

* To assist Admin Facility in taking care of Housekeeping and Maintain Cleanliness as well as day to day

operations.

* To maintain Attendance Register.

* To provide care to call guests visiting the office, with regards to their comfort, pick up drop, offering of

Tea-Coffee-Water-Cold Beverage-Snacks-Lunch.

*Maintenance of stationery & fulfilling the requirements & Reporting shortages to concerned person.

* Machine Delivery Process (Sole responsibility)

*Parts & Service Campaigns (Telemarketing, Letters etc.)

* To maintain Records of Gift Items.

*To Coordinate with Mobile Service Provider.