Position Summary

Technical support executives are responsible for handling calls from new and existing customers from US

regarding a variety of broadband/OS related queries. Using their knowledge of products or services as

well as great customer service skills, these professionals address issues, provide technical support and

offer information, as needed, to keep customers satisfied and retain business.

Roles and Responsibilities

 Answers inquiries by clarifying desired information; researching, locating, and providing

information

 Determines requirements by working with customers

 Resolves problems by clarifying issues; researching and exploring answers and alternative

solutions; implementing solutions; escalating unresolved problems.

 Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience

 Under Graduates/Graduates

 Fresher

Desired Skills and Abilities

 Excellent Communication Skills

 Basic Telephone Etiquettes

 MS Office

 Basic System Navigation Skills

 Customer Focus and Being Attentive

 Trouble shooting

 Good reasoning and analytical skills

 Active listening skills

 Ability to comprehend the customer requirement well

 Good understanding about ISP.

Criteria

 Willing to work in Rotational shifts

 5 days’ work/2 rotational weekly offs

 Transport facility provided

Desired qualifications: 10+2 or 10+3 or 10+2+4

Desired years of experience: Fresher

Location- Bommanahalli, Bangalore.