Designation- Senior technical writer

Exp- 5-8 yrs

Work location- Gurgaon- work from office mode

specification- should have worked with US clients and product based company.

 Create Clear and Concise Documentation:

 Write, edit, and maintain content including system overviews, user guides, knowledge base articles, tutorials, FAQs, technical bulletins, Newsletter and release notes.

 Demystify complex system configurations, tools, and processes for a variety of audiences.

 Independently drive, manage, and prioritize multiple projects, ensuring timely delivery in a fast-paced environment.

 Produce technical content based on user stories, feature requirements, developer input, and your own product expertise. 

 Manage, create, and publish content in various formats (online help, PDFs, emails, ebooks and more ).

 Champion Documentation Excellence:

 Collaborate closely with engineering leads to continuously improve documentation processes, discoverability, and long-term knowledge management.

 Guide, motivate, and train engineering teams on documentation creation and maintenance best practices.

 Proactively research product changes and update existing documentation accordingly.

 Verify documentation accuracy and relevance to ensure user success.

 Collaborate for Success:

 Partner with product teams, management, sales, marketing, engineering, QA, and support to understand and fulfill diverse documentation needs.

 Contribute to the overall strategic direction of technical content, aligning with departmental initiatives and the software development lifecycle (SDLC).

 Visual Communication:  Create clear and concise content using visuals such as screenshots, flowcharts, diagrams, and potentially even video.

 Knowledge Management Champion:

 Establish and/or maintain a document control system for managing approvals, tracking changes, and ensuring version control.

 Create and maintain internal knowledge base articles to capture solutions to common problems and user questions

 Qualifications:

 5+ years of experience as a technical content writer or similar role in a product-based company.  Proven ability to create clear, concise, and engaging technical documentation for diverse audiences.

 Strong understanding of technical writing principles and best practices.

 Experience with technical content management systems (CMS) like RoboHelp, Confluence, or similar tools.

 Excellent research, information gathering, and communication skills.

 Ability to collaborate effectively with various stakeholders across departments.

 Strong project management and organizational skills.

 Working knowledge of a scripting language like Python or JavaScript (a plus).

 Able to manage serveral assignments at once and meet deadlines under pressure.

 Passion for cybersecurity and password management solutions (a plus).

Call/WhatsApp on 9650754165