Job Overview:

Assiduous Infotech Pvt Ltd is seeking a highly motivated and customer-oriented Customer Support Executive to join our team. The ideal candidate will be responsible for delivering exceptional customer service and technical support to our clients. This role requires a professional with 1 to 3 years of experience in customer support, strong communication skills, and the ability to handle technical queries effectively.

Key Responsibilities:

• Customer Interaction: Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and solutions.
• Technical Support: Offer technical support and troubleshoot software-related issues, guiding customers through solutions step by step.
• Issue Resolution: Handle and resolve customer complaints, ensuring a high level of customer satisfaction.
• Product Assistance: Assist customers in understanding the features, functionality, and benefits of our products.
• Record Keeping: Maintain detailed and accurate records of customer interactions, issues, and resolutions in the CRM system.
• Product Knowledge: Stay updated with the latest product updates, features, and industry trends to provide informed support.

Qualifications:

• Experience: 1 to 3 years of experience in customer support, technical support, or a related field.
• Communication Skills: Excellent verbal and written communication skills with the ability to convey complex information clearly.
• Problem-Solving: Strong problem-solving skills, with the ability to think critically and prioritize tasks effectively.
• Technical Proficiency: Familiarity with software support, troubleshooting, and technical issue resolution.
• Multitasking: Ability to manage multiple tasks and prioritize work in a fast-paced environment.