Job description

GRC/ CRM/ ERP Implementation Managers_ Reputed IT Company@ Hyd

If meeting the below criteria, please share your CV to jagannaath@kamms.net/ Whatsapp to 7092689999

About the position: The Prevalent Implementation Consultant will work as part of a dynamic and multi-skilled team that delivers client-facing professional services across a range of service deliverables

Position: Managers- GRC/ CRM/ ERP Implementation

Function: Product implementation

Position Type: Full Time- Permanent

Experience: 12+ Yrs

Job Location: Hyderabad (Madhapur)

Mode: WFO

Notice Period: 15 days to 1 Month

Tech Stack: GRC/ ERP/ CRM Impementation

Job description

We are looking for a Manager GRC/ CRM/ ERP Implementation to analyse, plan and drive the implementation of the Enterprise Resource Planning (ERP) solutions (or GRC or CRM products) using any of the GRC/ CRM/ ERP solutions . The Manager will help to execute and improve the key service delivery processes for the projects and ensure that the correct metrics and Key Performance Indicators are in place.

Responsibilities:

• Configuring the Prevalent Platform based on client requirements
• Performing implementation planning and setup activities for projects
• Assisting team members as needed to ensure successful project implementation
• Liaising with stakeholders on project details and deadlines
• Presenting feedback and suggestions relating to the implementation of assigned projects
• Identifying, reporting and resolving key project issues
• Ensuring that all project and implementation related documents are up to date
• Experience successfully organizing and managing a portfolio of clients to ensure deadlines are achieved

The role of the Manager GRC/ CRM/ ERP Implementation is to execute the project and deliver the desired outcomes in an effective and profession manner, ensuring that the Institutions infrastructure and services are aligned with, and support, its strategic objectives. The PM will initiate the project and do the project planning, execution, control; and close the project, once all the identified and agreed scope of work is implemented and tested for quality.

Requirements/ Activities and Tasks

• Must be a minimum graduate
• You will be responsible for the overall successful delivery of this project including its support, operations, and key vendor relationships.

Your responsibilities would include, but not be limited to, the following:

• Understanding the project scope, schedule, deliverables; and working closely with internal stakeholders to cognise their needs and expectations;
• • End to end program management project initiation, planning, execution, control, and closure;
• • Collaborating effectively with internal stakeholders, both in-person and through remote working models as needed;
• • Interfacing with the GRC/ CRM/ ERP implementation partner who will work remotely/dorectly.

Transition and change management pre, during and post project implementation;

• Project stakeholder management working closely with internal and external stakeholders;
• Partner relationship management – maintaining a healthy working relationship without compromising on deliverables and outcomes;
• Project scope and schedule management;
• Driving periodic project reviews and mitigating risks with due diligence and a data driven approach;
• Escalating project issues to the senior management when needed;
• Contributing to the delivery of all aspects of the project and services: controlling and reporting on project activities, systems and information security;
• Driving accountability and continual service improvements - reviewing support practices, performing trend analysis on key operational metrics, ensuring a high focus on end-to-end project delivery;
• Reporting, analysing, and resolving issues related to the implementation, stakeholders, and project operations that may impact service quality; ensuring that stakeholders’ questions and problems are resolved properly and quickly;
• Improving support experience for quality results by studying, evaluating, and redesigning processes, establishing and communicating service metrics, monitoring and analysing results, and implementing changes;
• Using and creating knowledgebase articles based on new product information, support incidents, and/ or common or critical issues;
• Implementing process optimisation, improvements, and modernisation initiatives where appropriate;
• Identifying process inefficiencies and compliance issues, and implementing strategic solutions; • Participating actively and collaborating within the IT team, providing feedback on current day to day activities, and recommending improvements;