Customer Support Executive

18

Applications

Bengaluru
Full-Time
Part-Time
Fresher: Less than 1 year
16K - 18K (Per Month)
Posted on Feb 12 2024

About the Job

Skills

Cold Calling
Problem Solivng
Quety Resolution
Customer Support
Escalation handling
Work Under pressure

As a Kaizen Customer Support Associate, you will play a crucial role in delivering exceptional customer service through continuous improvement initiatives. You will be responsible for resolving customer issues, answering inquiries, and ensuring a positive customer experience. The role involves identifying areas for improvement in customer support processes and working collaboratively with the team to implement changes.

Responsibilities:

  1. Customer Interaction:
  • Respond to customer inquiries and provide timely and accurate information.
  • Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
  • Communicate with customers through various channels, including email, chat, and phone.
  1. Continuous Improvement:
  • Identify opportunities for process improvement in customer support operations.
  • Collaborate with team members to implement Kaizen principles for ongoing enhancements.
  • Analyze customer feedback and use it to drive improvements in service delivery.
  1. Documentation and Reporting:
  • Maintain detailed records of customer interactions and transactions.
  • Generate reports on customer support performance and share insights with the team.
  1. Training and Development:
  • Participate in training programs to enhance product knowledge and customer service skills.
  • Share insights and best practices with team members to foster a culture of continuous learning.
  1. Cross-Functional Collaboration:
  • Collaborate with other departments, such as product development and marketing, to provide insights into customer needs and issues.
  • Work closely with the team to implement cross-functional improvements that positively impact the customer experience.

Qualifications:

  • Proven experience in customer support or a related field.
  • Strong communication and interpersonal skills.
  • Problem-solving abilities and a commitment to continuous improvement.
  • Familiarity with Kaizen principles and a willingness to apply them to daily operations.
  • Ability to work in a fast-paced environment and handle multiple priorities.

Preferred Qualifications:

  • Knowledge of customer support software and systems.
  • Experience in data analysis to drive process improvements.
  • Previous experience with Kaizen or other continuous improvement methodologies.
  • Kannada & Telugu are the mandatory Languages


About the company

Kaizen philosophy lies behind many Japanese management concepts such as Total Quality Control, Quality Control circles, small group activities, labor relations

Company Size

11-50 Employees

Headquarter

Bangalore

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