As a Kaizen Customer Support Associate, you will play a crucial role in delivering exceptional customer service through continuous improvement initiatives. You will be responsible for resolving customer issues, answering inquiries, and ensuring a positive customer experience. The role involves identifying areas for improvement in customer support processes and working collaboratively with the team to implement changes.

Responsibilities:

1. Customer Interaction:

• Respond to customer inquiries and provide timely and accurate information.
• Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
• Communicate with customers through various channels, including email, chat, and phone.

1. Continuous Improvement:

• Identify opportunities for process improvement in customer support operations.
• Collaborate with team members to implement Kaizen principles for ongoing enhancements.
• Analyze customer feedback and use it to drive improvements in service delivery.

1. Documentation and Reporting:

• Maintain detailed records of customer interactions and transactions.
• Generate reports on customer support performance and share insights with the team.

1. Training and Development:

• Participate in training programs to enhance product knowledge and customer service skills.
• Share insights and best practices with team members to foster a culture of continuous learning.

1. Cross-Functional Collaboration:

• Collaborate with other departments, such as product development and marketing, to provide insights into customer needs and issues.
• Work closely with the team to implement cross-functional improvements that positively impact the customer experience.

Qualifications:

• Proven experience in customer support or a related field.
• Strong communication and interpersonal skills.
• Problem-solving abilities and a commitment to continuous improvement.
• Familiarity with Kaizen principles and a willingness to apply them to daily operations.
• Ability to work in a fast-paced environment and handle multiple priorities.

Preferred Qualifications:

• Knowledge of customer support software and systems.
• Experience in data analysis to drive process improvements.
• Previous experience with Kaizen or other continuous improvement methodologies.
• Kannada & Telugu are the mandatory Languages