company logo

Customer Experience Manager

Junior: 1 to 3 years
3L - 3.6L (Per Year)
Posted on May 16 2024

About the Job


Customer Satisfaction
Communication Skills
Data Analysis
Team Leadership
Customer Feedback Analysis
Process Improvement
CRM Systems


  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • High levels of quality customer engagement ensure they reach success as soon as possible
  • Identify opportunities for growth by relaying information back to the sales team
  • Respond to support queries, provide answers and be the go-to guide
  • Analyze customer data to improve customer experience
  • Evaluate and improve tutorials and other communication infrastructure
  • Mediate between the stakeholders and the organisation
  • Handle and resolve customer requests and complaints
  • Management of CRM and other platforms related to delivering customer success
  • Maintain existing customer success metrics and data as directed

Desired Skills & Experience:

  • An individual that is passionate and highly motivated to meet and exceed both personal and professional targets
  • Highly adaptable and quick to learn new information
  • Highly organized and able to multi-task
  • Excellent communication, interpersonal skills, ownership, accountability, interpersonal and relationship- building skills
  • Knowledge of customer success processes will be a plus point
  • Experience in document creation
  • Strong listening skills and ability to understand others’ viewpoints
  • High levels of tenacity and desire to go above and beyond
  • 1-2 years of relevant experience in a customer-facing role
  • Educated to degree level or equivalent
  • Preferably a female candidate.

About the company

Headquartered in Bengaluru, Kadence spreads its joy of entertainment through its 8 experience stores called Kadence Xperience in Bengaluru, Delhi, Goa, Hyderabad and Nepal. Kadence is now a global organisation with expansion in the USA. Our products are available through our dealer network of 180+ strong and through the E-Commerce portals of Amazon and Flipkart. With a large portfolio of clients a ...Show More



Company Size

51-200 Employees



Other open jobs from Cresurge Private Limited