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Customer Experience Manager
![company logo](/_next/image?url=https%3A%2F%2Fd1qx7guo221nxn.cloudfront.net%2Fkadence-in%2Flogo_snfWlcE-.png&w=128&q=75)
Customer Experience Manager3
Applications
3
Applications
Bengaluru
Full-Time
Junior: 1 to 3 years
₹ 3L - ₹ 3.6L (Per Year)
Posted on May 16 2024
About the Job
Skills
Customer Satisfaction
Communication Skills
Problem-Solving
Data Analysis
Team Leadership
Customer Feedback Analysis
Process Improvement
CRM Systems
Responsibilities:
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- High levels of quality customer engagement ensure they reach success as soon as possible
- Identify opportunities for growth by relaying information back to the sales team
- Respond to support queries, provide answers and be the go-to guide
- Analyze customer data to improve customer experience
- Evaluate and improve tutorials and other communication infrastructure
- Mediate between the stakeholders and the organisation
- Handle and resolve customer requests and complaints
- Management of CRM and other platforms related to delivering customer success
- Maintain existing customer success metrics and data as directed
Desired Skills & Experience:
- An individual that is passionate and highly motivated to meet and exceed both personal and professional targets
- Highly adaptable and quick to learn new information
- Highly organized and able to multi-task
- Excellent communication, interpersonal skills, ownership, accountability, interpersonal and relationship- building skills
- Knowledge of customer success processes will be a plus point
- Experience in document creation
- Strong listening skills and ability to understand others’ viewpoints
- High levels of tenacity and desire to go above and beyond
- 1-2 years of relevant experience in a customer-facing role
- Educated to degree level or equivalent
- Preferably a female candidate.
About the company
Headquartered in Bengaluru, Kadence spreads its joy of entertainment through its 8 experience stores called Kadence Xperience in Bengaluru, Delhi, Goa, Hyderabad and Nepal. Kadence is now a global organisation with expansion in the USA. Our products are available through our dealer network of 180+ strong and through the E-Commerce portals of Amazon and Flipkart. With a large portfolio of clients a ...Show More
Headquartered in Bengaluru, Kadence spreads its joy of entertainment through its 8 experience stores called Kadence Xperience in Bengaluru, Delhi, Goa, Hyderabad and Nepal. Kadence is now a global organisation with expansion in the USA. Our products are available through our dealer network of 180+ strong and through the E-Commerce portals of Amazon and Flipkart. With a large portfolio of clients and partners, we aim to reach all corners of the Indian Subcontinent and also expand globally. ...Show Less
Industry
Music
Company Size
51-200 Employees
Headquarter
Bengaluru
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