Job Overview

We are seeking a Territory Manager for our Gold Loan division. This mid-level, full-time position is based in Chennai. The ideal candidate will be responsible for overseeing gold loan operations, ensuring customer satisfaction, and driving business growth within the designated territory.

Qualifications and Skills

• Customer Relationship Management (Mandatory skill)
• Market Research (Mandatory skill)
• Leadership and Team Management (Mandatory skill)
• Proficiency in Financial Analysis, including interpreting financial data and reports
• Experience in Loan Processing, with thorough knowledge of loan approval and disbursement procedures
• Competence in Risk Assessment, specifically in evaluating the creditworthiness of borrowers
• Background in FMCG, understanding fast-moving consumer goods market dynamics can be an advantage
• Strong communication and interpersonal skills, suitable for interacting with customers and team members

Roles and Responsibilities

• Oversee and manage the performance and profitability of gold loan operations within the designated territory
• Develop and implement business strategies to attract new customers and retain existing ones
• Maintain strong relationships with customers, ensuring their needs are met and queries are resolved promptly
• Conduct market research to understand trends and identify opportunities for business growth
• Lead, mentor, and motivate a team of loan officers to achieve targets and improve overall performance
• Analyze financial data and reports to make informed decisions regarding loan approvals and disbursements
• Evaluate and manage risks associated with gold loan lending practices
• Collaborate with other departments to ensure a cohesive approach to business development and customer service