Job Overview

We are seeking a motivated Junior Tele Caller to join our team at Kaarlo Training & HR Solutions Pvt. Ltd. in Tiruchirappalli. This full-time position requires candidates with 1 to 3 years of experience in tele-calling. The successful candidate will play a vital role in driving customer engagement and contributing to our recruiting initiatives.

Qualifications and Skills

• Must possess excellent communication skills. (Mandatory skill) This includes the ability to convey information clearly and effectively over the phone, engaging with clients professionally and fostering positive interactions.
• Active listening is crucial to understand customer needs and respond appropriately, ensuring effective communication and customer satisfaction.
• Persuasion skills to influence potential clients' decisions positively, guiding them towards the benefits of our offered services.
• Customer service aptitude is essential for maintaining a professional demeanor, handling inquiries, and resolving any issues promptly.
• Problem-solving abilities to assess and address client concerns efficiently, providing suitable solutions and support.
• Time management skills to handle multiple calls and client interactions efficiently, ensuring productivity and meeting targets.
• Adaptability to adjust communication styles and approaches based on client responses and preferences, ensuring a personalized touch.
• Empathy to connect with clients on a personal level, understanding their needs and establishing trust for a long-term relationship.

Roles and Responsibilities

• Engage with potential and existing clients over the phone, providing detailed information about our services and addressing inquiries.
• Maintain accurate records of client interactions and update the database with relevant information and follow-up actions.
• Collaborate with team members to develop strategies for improving client engagement and meeting recruitment targets.
• Identify potential leads and follow up on opportunities to convert them into sales or recruitment placements.
• Provide consistent feedback to management on client needs, concerns, and competitive activities.
• Participate in team meetings and training sessions to enhance product knowledge and tele-calling skills.
• Ensure adherence to company policies and procedures in all tele-calling activities, maintaining professionalism and quality standards.
• Arrange appointments or meetings for follow-up discussions with prospective clients, coordinating schedules effectively.