Job Overview

We are looking for a dedicated and customer-oriented Front Office Manager to join our team at Kaarlo Training & HR Solutions Pvt. Ltd. in Tiruchirappalli. This is a full-time, entry-level position ideal for freshers with 0 to 1 year of relevant experience. The successful candidate will be the first point of contact for our clients and visitors, ensuring excellent service and support.

Qualifications and Skills

• Customer Service (Mandatory skill): Demonstrated ability to provide excellent customer service by addressing client needs promptly and effectively.
• Organizational Skills (Mandatory skill): Strong ability to organize and manage multiple tasks ensuring efficient office operations.
• Leadership (Mandatory skill): Capability to lead and guide the reception team, ensuring a cohesive and supportive working environment.
• Communication: Excellent verbal and written communication skills to facilitate smooth interactions with clients, staff, and visitors.
• Problem Solving: Adept at identifying issues and implementing prompt, effective solutions to ensure client satisfaction.
• Time Management: Ability to prioritize tasks and manage time effectively to meet multiple demands and deadlines.
• Attention to Detail: Keen attention to detail to maintain accurate records and ensure no aspect of customer interaction is overlooked.
• Conflict Resolution: Skilled in resolving conflicts diplomatically while maintaining a professional demeanor.

Roles and Responsibilities

• Greeting and welcoming all clients and visitors with a friendly and professional demeanor.
• Managing the front office area, keeping it organized, and ensuring it runs smoothly.
• Overseeing clerical tasks such as filing, answering phone calls, and handling correspondence.
• Scheduling and coordinating appointments and meetings, ensuring all details are documented and communicated.
• Maintaining client records and ensuring all information is accurately documented and updated.
• Handling client queries and complaints, providing timely and effective resolutions.
• Supporting office staff with administrative tasks as required to facilitate day-to-day operations.
• Ensuring compliance with company policies and procedures, particularly in relation to client interactions.