• The Front Office Manager is responsible for overseeing the day-to-day operations of the front desk and ensuring the highest levels of guest satisfaction.
• This role involves managing the front office team, ensuring efficient and smooth operations, and maintaining excellent customer service standards.

Requirements

Guest Services:

• Greet and welcome guests, providing a warm and friendly environment.
• Address and resolve guest complaints and concerns in a timely and professional manner.
• Ensure all guest inquiries and requests are handled promptly and efficiently.

Staff Management:

• Recruit, train, and supervise front office staff, including receptionists, concierge, and bell staff.
• Schedule and manage staffing levels to ensure adequate coverage at all times.
• Conduct regular performance evaluations and provide feedback and coaching to team members.

Operations Management:

• Oversee the daily operations of the front desk, ensuring smooth and efficient check-in/check-out processes.
• Manage room assignments and reservations to maximize occupancy and revenue.
• Ensure compliance with hotel policies and procedures.

Financial Responsibilities:

• Assist in the development and management of the front office budget.
• Monitor and control expenses, ensuring adherence to financial targets.
• Handle billing and payment processes, ensuring accuracy and efficiency.

Communication and Coordination:

• Coordinate with other departments (housekeeping, maintenance, etc.) to ensure seamless guest experiences.
• Communicate effectively with staff and management, providing regular updates and reports.
• Handle correspondence and communication with guests, travel agents, and booking platforms.

Technology and Systems:

• Ensure proper use and maintenance of front office systems and software.
• Train staff on new technologies and system updates.
• Troubleshoot and resolve technical issues related to front office operations.

Quality Assurance:

• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Conduct regular inspections of the front office area to ensure cleanliness and organization.
• Maintain a high standard of personal appearance and professionalism.

Benefits

Career Growth