.Qualifications and Skills

• Minimum 1 - 3 years of experience
• Guest Services
• Staff Management
• Complaint Resolution
• Communication Skills
• Recruitment and Training
• Operations Management
• Check-in/Check-out Processes
• Budget Management

Roles and Responsibilities

• Ensure efficient guest services
• Supervise front office staff and manage daily operations
• Handle and resolve guest complaints
• Communicate with different departments and external parties
• Participate in recruitment and training activities
• Manage check-in/check-out processes smoothly
• Oversee budget allocation and expenses