Job Overview

We are seeking a Junior Assistant Account Manager for our Ariyalur location. This is a full-time position ideal for a self-driven individual eager to contribute to client satisfaction and account excellence. You will be responsible for supporting our sales team, managing customer accounts, and ensuring client needs are met effectively.

Qualifications and Skills

• Strong communication skills enabling effective interaction with clients and team members (Mandatory skill).
• Proven experience in customer relationship management to maintain and enhance client satisfaction.
• Ability to perform financial analysis to assess account profitability and client needs.
• Experience in account management, ensuring accurate tracking of client activities and requirements.
• Capability to provide sales support, assisting in the preparation of proposals and marketing materials.
• Problem-solving skills to identify and resolve client issues promptly and efficiently.
• Keen attention to detail to ensure all account documentation is accurate and up to date.
• Team collaboration skills to work effectively within a group and contribute to collective success.

Roles and Responsibilities

• Assist in managing client accounts by maintaining regular contact and ensuring satisfaction with services provided.
• Support the sales team in developing proposals and presentations tailored to customer needs.
• Coordinate with internal teams to ensure service delivery meets client expectations.
• Analyze account data to help identify opportunities for upselling or cross-selling services to clients.
• Maintain comprehensive records of client communications and transactions for reference and accountability.
• Contribute to the development of strategies to improve account performance and client retention.
• Collaborate with team members to enhance the company's service offering and client experience.
• Address client inquiries promptly and efficiently, escalating issues to senior management when necessary.