Restaurant Manager Job Description

We are looking for an experienced and dynamic Restaurant Manager to oversee all aspects of our restaurant operations. The ideal candidate will deliver a high-quality menu, motivate our staff to provide excellent customer service, and ensure our restaurant runs smoothly. Your goal will be to enhance customer satisfaction and maintain a profitable and efficient restaurant.

Location: Bardez

Responsibilities:

• Manage Daily Operations: Coordinate daily Front of the House (FOH) and Back of the House (BOH) operations to ensure smooth service.
• Customer Satisfaction: Deliver superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints.
• Quality Control: Regularly review product quality and research new vendors to ensure the best offerings for our customers.
• Staff Supervision: Organize and supervise shifts, appraise staff performance, and provide feedback to improve productivity.
• Inventory Management: Estimate future needs for goods, kitchen utensils, and cleaning products. Ensure compliance with sanitation and safety regulations.
• Financial Management: Control operational costs and identify measures to cut waste. Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Brand Promotion: Promote the brand in the local community through word-of-mouth and restaurant events. Recommend ways to reach a broader audience, such as discounts and social media ads.
• Training and Development: Train new and current employees on proper customer service practices. Implement policies and protocols that will maintain future restaurant operations.

Requirements and Skills:

• Experience: Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role.
• Customer Service: Proven customer service experience as a manager.
• F&B Knowledge: Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Technical Skills: Familiarity with restaurant management software, such as OpenTable and Peach Works.
• Leadership: Strong leadership, motivational, and people skills. Ability to lead by example and uplift staff during busy moments in our fast-paced environment.
• Financial Acumen: Acute financial management skills.
• Education: BSc degree in Business Administration; hospitality management or culinary schooling is a plus.