Centre Manager - Jus Jumpin Kids Trampoline Adventure Park

Role Overview:

The Centre Manager is responsible for overseeing all day-to-day operations of the Jus Jumpin Kids Trampoline Adventure Park located at ABC Square Mall. This family entertainment facility offers trampoline jumping activities for both kids and adults. The Centre Manager ensures excellent customer service, efficient operations, staff management, and the overall success of the park.

Key Responsibilities:

Customer Service & Sales:

- Manage the front counter operations including admissions, party bookings, and retail sales

- Interact with customers in a friendly and professional manner, addressing any concerns or queries

- Promote the park's offerings and maximize sales opportunities

- Oversee the booking and coordination of parties and group events

Operational Management:

- Develop and implement standard operating procedures (SOPs) for all areas of the park

- Ensure adherence to safety protocols, cleanliness standards, and park policies

- Manage inventory levels for retail, party supplies, and operational equipment

- Oversee facility maintenance and coordinate any required repairs or upkeep

Staff Management:

- Train, and supervise all park staff including jump assistants, party hosts, and cashiers

- Conduct performance reviews and provide coaching for professional development

- Schedule staff shifts and manage attendance, time off requests, and payroll

- Foster a positive team environment and maintain open communication

Financial Management:

- Manage daily cash handling, bank deposits, and financial record keeping

- Analyse sales data and identify opportunities to improve revenue

- Control expenses by optimizing operational efficiency and minimizing waste

Marketing & Promotions:

- Collaborate with the marketing team to develop and execute promotional campaigns

- Represent the park at community events and build relationships with local businesses

- Actively seek out partnerships and cross-promotional opportunities

Other Duties:

- Ensure compliance with all relevant health, safety, and licensing regulations

- Handle customer complaints and feedback in a professional and solution-oriented manner

- Prepare and submit reports on operational metrics, sales performance, and other key data.

Qualifications:

- Bachelor's degree in Business Administration, Management, or a related field (preferred)

- Minimum 3 years of experience in a managerial role, preferably in the family entertainment or hospitality industry

- Excellent customer service, communication, and interpersonal skills

- Strong leadership abilities with the capacity to motivate and develop teams

- Proficiency in accounting and financial management principles

- Knowledge of health, safety, and licensing regulations relevant to the industry

- Flexibility to work evenings, weekends, and holidays as required.