Company Overview

JoulestoWatts Business Solutions Pvt Ltd is a business solutioning and consulting company that delivers client-focused and multi-disciplinary solutions. We specialize in overcoming complex challenges to deliver sustainable value and profits to our clients. With headquarters in Bangalore, our company is in the IT Services and IT Consulting industry. We have a team of 1001-5000 employees who are dedicated to serving our clients.

Job Overview

We are seeking a highly motivated individual for the role of International Voice Process. This is a full-time position with a junior level requirement of 1 to 3 years of experience. The job location is Mumbai Suburban, Maharashtra, India. As part of our dynamic team, you will be responsible for providing exceptional customer service through voice calls. Join us and be part of a fast-paced and exciting work environment.

Qualifications and Skills

• 1 to 3 years of experience in international voice process
• Excellent verbal and written communication skills in English
• Strong customer service orientation
• Ability to handle customer inquiries and resolve issues effectively
• Good problem-solving and decision-making skills
• Ability to work in a fast-paced and dynamic environment
• Attention to detail and accuracy

Roles and Responsibilities

• Handle customer inquiries and resolve issues promptly and accurately through voice calls
• Maintain a high level of professionalism and empathy while engaging with customers
• Provide product information, pricing, and availability to customers
• Ensure customer satisfaction by effectively managing customer expectations
• Collaborate with cross-functional teams to address customer needs and concerns
• Document customer interactions and relevant information in the CRM system
• Meet individual and team performance targets