• Customer Relationship Management:
• Maintain regular communication with key international clients to ensure repeat orders and customer satisfaction.
• Address and resolve any client queries or concerns promptly.
• Sales Order Management:
• Prioritize and execute sales orders as per the guidance of the reporting manager.
• Keep customers updated on the status of their orders and coordinate the dispatch of samples as required.
• Documentation and Compliance:
• Prepare and manage all necessary export documentation, including invoices, packing lists, and shipping documents.
• Ensure compliance with international trade regulations and customs requirements.
• Performance Monitoring:
• Conduct daily and weekly reviews of actual vs. planned sales and dispatches.
• Investigate any variances and escalate issues as necessary.
• Inventory and Logistics Coordination:
• Maintain optimal inventory levels at customer and transporter locations.
• Coordinate with logistics partners to ensure timely and efficient shipment deliveries.
• Reporting and Analysis:
• Generate and maintain accurate reports on sales performance, inventory levels, and customer feedback.
• Submit all necessary reports to top management by the designated deadlines.
• Team Collaboration:
• Work closely with internal departments, including production, quality control, and dispatch teams, to ensure smooth operations.
• Support colleagues as needed to achieve team and organizational goals.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, International Trade, or a related field.
• Proven experience in export sales coordination, preferably in a manufacturing environment.
• Strong knowledge of international trade regulations and documentation requirements.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and ERP systems.
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.