Front Office Executive (Female)6
Applications
6
Applications
Chennai
Full-Time
Junior: 1 to 3 years
₹ 3L - ₹ 3L (Per Year)
Posted on Mar 06 2024
About the Job
Skills
Communication
Interpersonal Skills
Language
MS Office
Listening
Multitasking
- Maintain telecommunication system.
- Should be able to answer inquiries regarding the services delivered at the clinic.
- Maintain proper patient data.
- Assist the clinic in scheduling appointments and meetings.
- Patient / Customer care
- To handle patient queries and direct them appropriately
- To manage billing and discount information with patients
- To efficiently deliver procedures laid down for customer care - these include invoicing.
- Patient Feedback needs to be filed and effectively implemented.
- Managing appointments
- To adhere to company policy and presentation
- Preparation of Daily reports including Patient Count
- Courier Dispatch Log has to be maintained.
- Housekeeping employee duty Logbook need to be maintained.
- Appointment Reminder calls have to be completed on the previous day evening for the smooth flow of patients.
- Doctor Appointment Calendar has to be maintained.
- Orients and educates patients and their families by meeting them and explaining about the care plans and other information relating to the treatments.
- Respect patients by recognizing their rights; and maintaining confidentiality.
- Follow up of investigations and diagnostic reports.
- IP advance collection.
- Preauthorize pending should clear within 24 hours.
- Discharge intimation status should be given not more than 12 hours.
- Probable Date of Discharge should be updated daily.
- Billing card check.
- No delay in discharge
- Time taken for discharge should be within 4 hours.
- Collection of feedback against discharges.
- Ensure high patient satisfaction.
- Ensure all patient grievances are recorded and addressed.
About the company
JOGO is a Digital health care organization that works in the concept of EMG Biofeedback. JOGO is a US-based multinational Digital Healthcare organization which has a keen interest in the Indian Market. Currently, JOGO has a presence in India, the USA, Canada, and Malaysia and is starting operations in the UAE soon. We have recently launched our operations in PAN India locations like Mumbai, Delhi, ...Show More
JOGO is a Digital health care organization that works in the concept of EMG Biofeedback. JOGO is a US-based multinational Digital Healthcare organization which has a keen interest in the Indian Market. Currently, JOGO has a presence in India, the USA, Canada, and Malaysia and is starting operations in the UAE soon. We have recently launched our operations in PAN India locations like Mumbai, Delhi, & Kolkata.
JOGO is granted the world’s first JCI accreditation for a digital clinic. JOGO is FDA-cleared and accredited by Johnson & Johnson Innovations, Our Clinical Research Partners are Harvard Medical School and Mayo Clinics. Therefore, employees are provided with a lot of opportunities to present research papers at Harvard Medical School and other international publications. ...Show Less
Industry
Hospitals and Health Care...
Company Size
51-200 Employees
Headquarter
Chennai
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