Primary Responsibilities:

·      Handle inbound calls from patients, addressing their inquiries, concerns, and appointment requests.

·      Provide accurate and clear information regarding clinical services, policies, and procedures.

·      Ensure a compassionate and patient-centric approach in all interactions. Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.

·      Provide info related to services and tariff to the patients.

·      Coordinate and schedule appointments for patients based on their medical needs and the availability of healthcare providers.

·      Fix, schedule, re-schedule or cancel appointment based on patient and clinician's availability.

·      Collaborate with various departments to manage and update appointment schedules efficiently.

·      Assist in updating and maintaining patient records, ensuring accuracy and compliance with privacy regulations.

·      Maintain data related to financial transactions, patient flow and individual patient's visits.

·      Retrieve and provide relevant medical information to authorized personnel as needed.

·      Collect patient testimonials and feedback as per organisational policy.

·      Track patient's journey from lead status to discharge and followups

·      Conduct follow-up calls for appointment reminders, post-visit feedback, and other patient-related matters.

·      Convert lead to consultation and consultation to package.

·      Communicate effectively with healthcare professionals, nurses, and administrative staff to facilitate coordinated patient care.

·      Relay relevant information to the appropriate departments for prompt action.

·      Ensure that all interactions comply with healthcare industry standards, ethical guidelines, and confidentiality regulations.

·      Strive for continuous improvement in call handling processes and customer service.

 ·      Familiarity with electronic health record (EHR) systems and other healthcare-related software.

·      Ability to navigate and update patient information accurately.

·      Collaborate with other call center executives, administrative staff, and healthcare professionals to achieve common goals.

·      Participate in training sessions and share knowledge for the overall improvement of the team.

·      Adherence to organizational policy.