Responsibilities

● Sales:

○ Consultative selling by pitching product to customers both in offline event and via telesales

○ Building a long-term relationship with customers

○ Ability to think on the feet and understand the customer pulse and pitch accordingly

○ Ability to take rejections and not let it affect the pitch to the next customer

● Resourceful: Always thinking of ways to get new leads, try different approaches to pitching, and adding value to the firm in various ways apart from just the core responsibility

● Not taking ’no’ for an answer - persistent with the customers while being pleasant and respectful; ability to engage and persuade

● Diligent in follow ups with the customer; taking ownership of every single lead and taking it to closure

● Understand customer concerns and relay it back to the product team to improve the product & application process

● Collections: Handle payment delays from customers through dialogue and persuasion

📃Requirements

● Passionate about talking to and understanding customer needs

● Fluent communication in English

● Passionate about personal growth and making a difference

🤩 Benefits

● Compensation: Negotiable based on candidate profile (fixed + incentives)

● Opportunity to be part of the early-stage fintech startup and make an impact

● High performers in this role will be given additional exposure

🔎 What are we looking for?

● Self-starter with a high sense of ownership → Comfortable to work with minimal supervision

● Hungry to learn and grow → Passion to learn & be a better version of oneself; motivated to succeed

● Bias for action → Have the temperament to experiment and execute in uncertainty

● Hustler → Ability to generate resources to solve a problem

● Intellectual honesty → Always seeking and presenting truth irrespective of personal POV or beliefs

● Mission-oriented → Deeply care about delivering value and making an impact on customer’s lives

✅ Key Details

● Role: Customer Success Specialist

● Location: Ahmedabad

● Compensation: Negotiable based on candidate profile (structured as Fixed + Incentive)

● Date of Joining: ASAP

About Jodo: Jodo (www.jodo.in) is a mission-oriented high-growth fintech startup building payment & lending products to simplify education payments. Jodo’s suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a trusted partner to parents in fulfilling their aspirations for their kids’ education.

Jodo is backed by marquee VC investors – Tiger Global, Elevation Capital and Matrix Partners – to realize this mission. Jodo is started by three co-founders who have a pedigreed education (IIT/IIM) and professional background (Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners).