Role:  Client Ambassador

Exp: 3-10 years

Shift Timings: US Shift ( 6:30PM to 3:00AM IST)

Location: Coimbatore-WFO (Looking for Tamil Nadu candidates only)

Notice: Immediate-30 days

The Position: Client Ambassador

We are currently looking senior customer account representatives / client ambassador who should also oversee the data entry for production(factory orders) and retailer orders focusing on allocation/following up with the client’s third-party warehouse to make sure the freight is shipped out in a timely manner. Any experience working with US based importers and major retailers is a plus.

Job Description:

The successful candidate must be able to:

• Communicate daily with sales, operations and production / logistics departments on behalf of your team to efficiently and accurately process, allocate and ship all customer orders based on specific vendor requirements
• Provide assistance with all aspects of order lifecycle to resolve issues, including order entry, allocation and shipping, tracking and potential errors in delivery and billing
• Supervise a team of data entry personnel to ensure production and sales order entry efficiency and accuracy as well as customer service-related follow-up duties
• Run and analyze a series of daily and weekly reports and proactively address areas of concern
• Conduct month-end closing procedures
• Resolve customer inquiries / concerns professionally and in a timely manner

Requirements:

• 3-5 years of recent customer service management.
• Understanding of wholesale Import and Warehouse / Distribution
• Strong knowledge of MS Excel for accurate reporting, data manipulation, and inventory level analysis; advanced knowledge is required
• Must be analytical, detailed, and organized with excellent follow up skills
• Excellent verbal and written communication skills.
• Communication skills to keep the upper management updated on the health of their account(s)
• Ability to operate and succeed in a fast paced, rapidly changing environment
• Ability to maintain poise and a positive attitude in a challenging environment
• Self-motivated individual able to prioritize and multi-task effectively when working independently or in a team
• Adept at comprehending and working with large quantities of data from a variety of sources
• Ability to rapidly learn and adapt to system and data changes

WhatsApp Link: https://lnkd.in/g_5kfj-j