Hiring for AR Caller

The AR Caller, or Accounts Receivable Caller, plays a vital role in an organization's financial health, particularly in healthcare. They are responsible for ensuring timely payments for provided services by following up on outstanding invoices or claims with payers and patients.

Responsibilities:

Initiate calls to insurance companies and patients to follow up on outstanding claims or invoices.

Research and identify issues causing delays or denials in claims payments.

Possess a working knowledge of medical billing and coding procedures

Communicate effectively and professionally with both insurance companies and patients to gather information, answer questions, and resolve billing discrepancies.

Collaborate with internal teams to resolve complex billing issues and ensure accurate claims submission.

Document all communication and actions taken thoroughly and accurately for record-keeping and reporting purposes.

Maintain adherence to industry regulations and compliance standards in all communication and documentation.

Qualities:

Excellent verbal communication and interpersonal skills.

Active listening skills to understand and address customer concerns.

Patience and problem-solving skills to navigate complex situations.

Strong organizational skills and the ability to prioritize tasks effectively in a fast-paced environment.

Proficiency in using computers and relevant customer relationship management (CRM) software.