Greetings from Jobstore Consulting!

Contact : Thrisha - 7395807355 - HR Recruiter

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Role : Customer Support Executive - Hindi

Experience : Fresher prefered

Location : Coimbatore

Qualification : 12th graduates/Diploma/ug graduates

Industry: Business Process Outsourcing (BPO)

Work from office (General shift-10Am to 7PM)

Working days: Mon-Sat

Skills & Qualifications:

 Fluent in Hindi (spoken)

 Strong communication and interpersonal skills

 Problem-solving skills and a customer-centric attitude

 Freshers are welcome

Key Responsibilities:

 Answer customer queries through phone, email, and chat.

 Resolve issues efficiently and effectively, ensuring customer satisfaction.

 Maintain a high level of professionalism and empathy while interacting with 

customers.

 Provide product or service information and troubleshooting.

 Follow up on customer requests to ensure all issues are resolved.

What We Offer:

 Competitive Salary: ₹12,000/month (with performance incentives)

 Shift Options: Flexible rotational shifts

 Opportunities for career growth and advancement

 On-the-job training and support

 Friendly work environment with a great team culture

Qualifications and Skills

• Fluency in Hindi (Mandatory skill) to communicate with a diverse customer base effectively.
• Strong communication skills (Mandatory skill) to clearly articulate solutions to customer inquiries.
• Customer service skills to provide a positive experience and handle various customer needs proficiently.
• Excellent phone etiquette to maintain professionalism and manage phone interactions smoothly.
• Problem-solving abilities to swiftly identify issues and propose optimal solutions.
• Patience to handle challenging situations and maintain composure under pressure.
• Active listening to understand customer concerns and provide appropriate assistance.
• Basic computer skills to navigate through various software and systems efficiently.