Qualifications and Skills

• Communication (Mandatory skill) is critical for understanding guest needs and coordinating with the housekeeping team effectively.
• English (Mandatory skill) is essential for interacting with guests and understanding instructions or requests that are communicated verbally or in written form.
• Cleaning proficiency to ensure all rooms and public areas meet high standards of cleanliness and hygiene.
• Attention to Detail to spot and rectify any cleanliness or maintenance issues promptly before guests notice them.
• Time Management skills to perform duties efficiently within assigned timeframes and improve operational flow.
• Organization ability to keep work areas tidy and equipment stored correctly, facilitating a smooth workflow.
• Physical Stamina given the necessity to stand for long periods and perform duties that may require some physical exertion.
• Customer Service aptitude to respond to guests' needs or requests promptly and courteously, enhancing their experience.

Roles and Responsibilities

• Perform thorough room cleaning and upkeep as per established standards, ensuring comfort and satisfaction for guests.
• Replace used towels and toiletries with new ones while maintaining the linen supply to save stocks for future needs.
• Inspect room quality and report any maintenance issues, damage, or necessary repairs to the management team.
• Organize and stock carts with adequate supplies for the day's tasks to maintain workflow and reduce time loss.
• Provide guest rooms with fresh linens, vacuum floors, and organize items like cushions and furniture adequately.
• Secure guests’ valuables left in rooms and report any security concerns, ensuring a trustworthy environment.
• Actively engage with guests to understand and fulfill any immediate needs, enhancing their overall experience.
• Adhere to safety and hygiene standards, ensuring both personal safety and comfort for guests in serviced areas.