Qualifications and Skills

• Proficiency in ITIL Framework to manage IT service delivery and improve service management processes.
• AWS Certified Solutions Architect for efficient design and deployment of scalable systems on AWS platform.
• Experience in cloud computing to manage cloud services and ensure seamless integration and operation.
• Strong networking skills with hands-on experience in Cisco or Juniper hardware for maintaining a stable network infrastructure.
• Expertise in cybersecurity practices to protect network and systems from external and internal threats effectively.
• Competence in scripting languages like Python and Bash for automating routine IT tasks and processes.
• Working knowledge of ServiceNow for handling incidents, changes, and service requests efficiently and effectively.
• Proficiency in Windows and Linux server administration for ensuring stable, secure, and up-to-date server environments.

Roles and Responsibilities

• Provide IT support by troubleshooting and resolving hardware and software issues promptly to maintain user productivity.
• Implement and monitor security measures to protect data confidentiality, integrity, and availability from cyber threats.
• Manage cloud-based solutions ensuring high availability, reliability, and performance within budget constraints.
• Collaborate with cross-functional teams to deliver IT projects on time, aligning with business objectives.
• Configure and manage network infrastructure, ensuring optimal performance and compliance with organizational standards.
• Support in deploying and managing virtualization technologies to optimize resource utilization and flexibility.
• Manage server environments ensuring regular updates and maintenance to improve system efficiency and security.
• Engage in continuous learning to stay updated with industry trends and the latest technologies for performance enhancement.