Designation : Customer Care Executives

Job Summary:

Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.

Broad Responsibilities/ Major Deliverables:

·         Taking/Handling Inbound Customer calls, Outbound calls, Inbound Calls

·         Listening to and understanding the customer’s requirements

·         Provide product / service details & benefits to Customers

·         Providing end to end solutions to the customer

·         Asking the correct questions – probing and prompting the customer wherever required

·         Timely and accurate capturing all the information given by the customer

·         Timely follow up with Brands as per Escalation matrix till closure