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Customer Service

Chennai
Full-Time
Fresher: Less than 1 year
17K - 18K (Per Month)
Posted on Jan 01 2024

About the Job

Skills

Chat
Working Experience
Communication
Phone Etiquette
Skilled Multi-tasker
Etiquette
Data Entry
Interpersonal Skills

Designation : Customer Care Executives



Job Summary:

Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.

Broad Responsibilities/ Major Deliverables:

·         Taking/Handling Inbound Customer calls, Outbound calls, Inbound Calls

·         Listening to and understanding the customer’s requirements

·         Provide product / service details & benefits to Customers

·         Providing end to end solutions to the customer

·         Asking the correct questions – probing and prompting the customer wherever required

·         Timely and accurate capturing all the information given by the customer

·         Timely follow up with Brands as per Escalation matrix till closure

About the company

Jobs Class

Industry

Staffing & Recruiting

Company Size

11-50 Employees

Headquarter

Hyderabad, 560016