Walk-in-Interview in Gurgaon, Haryana on 4th March 2024

Role: Associate Customer Experience

Job ID: 0018

Company: India's Leading Food Delivery Company

Location: Gurgaon, Haryana

Salary: ₹3.8 - ₹5 LPA (tentative; actual salary will be decided in the interview)

What You Need to Bring to the Table:

Responsibilities:

• Resolving problems/concerns raised by customers on our App via chat/phone/email.
• Establishing a relationship of trust with the customer by ensuring qualitative service (empathy and efficiency, excellent communication).
• Learning the products and services offered thoroughly to provide timely and efficient resolutions to issues raised.
• Troubleshooting problems and seeing them through to resolution.
• Escalating unresolved issues to the appropriate internal teams.

Characteristics:

• People-first mindset (patient, empathetic, warm, respectful).
• Problem-solving mindset.
• Flexibility.
• Detail-oriented (active listener).

Eligibility:

Education: Bachelor's Degree (Graduation from a regular course).

Experience:

• Minimum Years of Experience Required: 0 (Freshers can apply).
• Maximum Years of Experience Required: 3 Years.
• (No gaps are allowed unless the candidate has a genuine reason for it).

Communication:

• Proficient in English & Hindi.
• Good typing skills of a minimum of 60 words per minute with 95% accuracy.
• Personality: (Evident in spoken & written interaction).

Spoken: Pleasant demeanor (warm, respectful tone, modulated speed, easy to understand).

Written: Uses polite words, is not overtly casual, and gives relevant responses.

Work Schedule:

• Day shifts but should be comfortable with rotational shifts too!
• In night shifts, a cab is provided one-way from 8 pm to 8 am.

Work Mode: Work From Office

Notice Period: Only immediate joiners can apply for this job.

Mode of Interview: Telephonic and Face-to-face

Requesting you to not apply for this job:

• If you are not available on 4th March 2024 to attend a walk-in interview in Gurgaon, Haryana.
• If you are not comfortable with the work mode mentioned in the job description.
• If you are not comfortable with the work schedule mentioned in the job description.
• If your notice period is more than 15 days.
• If your current and expected salary is more than ₹5 LPA.

Important Note:

Please ensure that your resume reflects the relevant experience and skills mentioned in the job description, as failure to do so may result in the rejection of your job application.