Process Trainer
Process Trainer186
Applications
186
Applications
Hyderabad
Full-Time
Mid-Level (4 to 6 years)
₹ 1L - ₹ 5L (Per Year)
Posted on Dec 08 2022
About the Job
Skills
Inbound Sales
Outbound Sales
OJT
NHT
Candidate should exp as Process Trainer in BPO(Inbound/Outbound)
Hands on exp to conduct NHT and OJT.
Sal up to 4.5 LPA
Roles and Responsibilities
- Administering Employee Training Programs. Evaluating Training Programs Effectiveness
- Conduct classroom training / team huddles basis the call monitoring sessions
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
- Establishes guidelines so employees understand expectations and parameters. Develops specific training to improve service performance
- Would be responsible for Training Throughput - Percentage of people hitting the floor after meeting the effectiveness criteria
- Would be responsible for Training Effectiveness (0- 30 days performance) -measured by the percentage of trainees achieving the Quality/CSAT/Productivity. Track associates performance after training to ensure effectiveness of training
- Monthly Product Knowledge Assessment on floor
- Coordination for refresher training bases TNI's. Refresher training with efficacy mapping
- Participate in calibration session within the team and with Quality / Operations when required
- Provide feedback to associates on positives, areas of opportunity and other observations based on audits
- Developing action plans and report out the improvement process in the weekly/monthly business reviews
- Analyze the Audit data, Survey data, prepare & implement action plans
- Providing inputs to operations on individual capability for better team capability management
- Generating reports on Daily, Weekly & Monthly basis
- Analyze the coaching/training needs of the associates and support them in delivery
Desired Candidate Profile
- Should possess experience in to Voice process
- Excellent Communication skills
- Good command over spoken and written English
- Any Graduate
About the company
Nurturing talent is one of our core focuses. We bridge the gap between employable talent and industry demand with an array of training solutions. We have a panel of industry experts who impart training that keeps job-seekers in step with the requirement of industry.
OUR VALUE POOL
- Professionalism: We approach every assignment with a sense of thorough professionalism and confidentiality
...Show More
Nurturing talent is one of our core focuses. We bridge the gap between employable talent and industry demand with an array of training solutions. We have a panel of industry experts who impart training that keeps job-seekers in step with the requirement of industry.
OUR VALUE POOL
- Professionalism: We approach every assignment with a sense of thorough professionalism and confidentiality
- Responsibility: We deem our responsibility to help increase our clientsâ value by enhancing the knowledge of their workforce
- Diversity: We are constantly looking to embrace new technology, welcome new talent and nurture expertise
- Integrity and Ethics: We look at every client as an entity that trusts in us to help them get better, and we will do everything to maintain that
- Team Oneness: We will look at playing the role of an influence and enabler of team-spirit and victory, for every team that utilizes our services ...Show Less
Company Size
1,001-5,000 Employees
Headquarter
Hyderabad
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