Job Role - Operations AM

Qualification - Any Graduation

Experience - 2+

Location - Pune Maharashtra

Salary up to 5.5 LPA

Process - Sleep well Process

Job Description

1. 3 years as AM & worked with the BPO ( Domestic) as well as assist in the efficient and effective delivery of the service as a whole and take responsibility for overall management in the absence of the manager.

2.To assist with the responsibility of devising Rota's and ensuring that the service has adequate staff cover

3. To occasionally (if required)work flexibly, including weekend and evening shifts as client needs may dictate.

4. Participation in the management on-call Rota.

5. To assist with the development and implementation of policy and procedure in both services.

6. Collaborating with the Operating Groups to provide input to Terms and Conditions and in some cases accountable for specific Outsourcing contractual terms and conditions

7. Collaborating as a key member of the sales team to represent the solution offering to the client buyer and other internal groups

8.Should have experience in sales and BPO.