Work Experience Requirements/Responsibilities

·       Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization.

·       Plan, implement & monitor deliverables for the teams reporting to him

·       Coordinate with other departments for smooth implementation of work

·       Responsible for maximizing revenue & minimizing cost.

·       Coordination with the Clients, Experience in Client Management and Interaction will be preferred.

·       Responsible for Daily Operational Reports.

·       Responsible for morale & motivation of the staff.

·       Responsible to train & create growth opportunities for Subordinates.

·       Managing Employee Relations, conducting Skip Level meetings and improving employee connect

·       Ability to liaise with relevant support departments stakeholders

Ability to create an environment of trust and fairness, and drive organizational culture and values

Technical Skills

·       Analytical Skills and data analysis using excel

·       PowerPoint making & presentation skills

·       Readiness to work in various shifts and weekends based on organizational requirements

·       Basic understanding of key Financial evaluations and sensitivity to managing process P&L

·       Strategy development and knowledge of operational metrics like attrition, service levels etc…

·       Should have the ability to create staffing and scheduling models and prepare RCA and improvement action plans

Good negotiation and persuasive skills