Company Overview

Jio World Centre, envisioned by Nita M. Ambani, is a premier business, commerce, and cultural hub located in Mumbai's Bandra Kurla Complex. Spread over 18.5 acres, it features the Fountain of Joy, an exclusive retail experience, cultural venues, fine dining restaurants, and one of India's largest convention facilities. As a multifaceted landmark honoring India's culture, the Centre offers a dynamic work environment amidst a vibrant economic hub.

Job Overview

We are seeking a Restaurant General Manager to join our team in Mumbai and its surrounding areas, including Mumbai Suburban, Navi Mumbai, and Thane. This full-time role requires overseeing restaurant operations, ensuring high-quality service in line with Jio World Centre standards, and managing the Food and Beverage department. Candidates must have strong communication, management, and food service operation skills.

Qualifications and Skills

• Must have strong communication skills to effectively liaise with staff and guests, ensuring clear interaction and information sharing (Mandatory skill).
• Expertise in food and beverage operations to uphold the restaurant’s service and quality standards (Mandatory skill).
• Proven experience in restaurant management, showcasing the ability to lead and oversee daily operations efficiently (Mandatory skill).
• Proficiency in leadership to inspire, guide, and develop team members to achieve their highest potential, creating a positive work culture.
• Customer service expertise to exceed guest expectations, maintaining customer satisfaction and loyalty through exceptional service.
• Strong operations management skills, emphasizing process improvement and cost efficiency to enhance restaurant performance.
• Ability to solve problems swiftly and effectively, ensuring any operational or service issues are resolved to maintain quality standards.
• Experience in team leadership, with a focus on training, mentoring, and motivating a diverse team to ensure seamless restaurant operations.

Roles and Responsibilities

• Oversee all restaurant operations to ensure a consistent and high-quality guest dining experience.
• Develop and implement strategic plans to improve restaurant productivity and profitability while maintaining service excellence.
• Coordinate with the culinary team to ensure food quality, presentation, and service meet Jio World Centre's standards.
• Foster a team-oriented environment and provide leadership to staff, encouraging professional growth and development.
• Monitor financial performance, setting targets and measurements to increase efficiency and reduce waste.
• Interact directly with guests to address complaints and ensure customer satisfaction and retention.
• Maintain compliance with health and safety regulations, conducting regular training and assessments as needed.
• Collaborate with marketing to promote the restaurant and develop initiatives to increase customer engagement and patronage.