Company Overview

Envisioned by Nita M. Ambani and spread over 18.5 acres in Mumbai’s Bandra Kurla Complex, the Jio World Centre is an iconic business, commerce, and cultural destination. A multifaceted development of its kind in India, it includes the musical Fountain of Joy, an upscale retail experience, a multivenue cultural centre, selection of cafés and fine dining restaurants, serviced apartments and offices, and one of India’s largest convention facilities – the Jio World Convention Centre. The Centre opened to the public with the Jio World Convention Centre and the Fountain of Joy at Dhirubhai Ambani Square in early 2022. ​ The Jio World Centre is strategically located in Mumbai’s vibrant business and cultural hub of Bandra Kurla Complex. This centre has been developed with an international design vocabulary, while honouring the culture and spirit of India.

Purpose Of The Role

Manager – Parking Services is a customer-focused position, which manages the parking operations through effective leadership, cost management, and strong collaborations with various teams. S/he supervises, plans and directs the parking operations and programs in alignment with organization goals and performs supervisory, and administrative work as required.

Key Responsibilities & Accountabilities of The Role

Parking Operations

• Coordinates with multiple business teams within Jio World Centre for scheduling the deployment of adequate manpower for seamless end user experience
• Work for customer satisfaction by resolving issues in a timely manner
• Participates in the implementation of new policies, programs, and system technology to meet operational objectives
• Maximizes profitability through cash control procedures, expense reviews and revenue development
• MIS Reporting and Root Cause Analysis for problems
• Attends meetings, workshops, conferences, etc., as appropriate to maintain knowledge of current legislation, trends and technology in assigned areas of responsibility
• Performs general administrative work as required, including but not limited to preparing reports and correspondence, copying and filing documents, entering and retrieving computer data, attending and conducting meetings, etc.
• Receives and responds to inquiries, concerns, complaints and requests for assistance regarding areas of responsibility

Team Management

• Supervises the department employees to include coaching/developing, monitoring performance
• Supervisory duties include scheduling personnel, instructing; assigning, reviewing and planning work of others; maintaining standards; coordinating activities; selecting new employees; allocating personnel; acting on employee problems; approving employee discipline and discharge
• Reviews the work of team members for completeness and accuracy, evaluates and makes recommendations as appropriate, offers advice and assistance as needed
• Provides for adequate staff training and development opportunities

Compliance Management

• Ensuring compliance with local laws and regulations, policies and procedures and standards of quality and safety
• Develops and implements department policies and procedures; develops and recommends ordinances related the Parking functions
• Monitors and supervises implementation of the contracts

Education Qualifications

• Graduation in any discipline

Experience

• Experience in parking industry/ surface transportation (including work experience, consulting, and/or professional credentials)
• Experience in comparable institutional environments (including transit agencies, municipal parking operations or transportation departments, or other transportation providers)

Functional Skills

• Advanced knowledge of parking system and technologies preferred
• Knowledge of parking permitting and enforcement related equipment
• MS Office software

Behavioral Skills

• Problem Solving Skills
• Communication Skills
• Leadership Skills
• Stakeholder Management Skills