Job Accountabilities:

achieving state sales target for fuel/Non-fuel products through all the RO#s. Will ensure implementation of Fuel operational, process and statutory compliances, closure of audits deviations for seamless operations of RO network within the state.

Job Accountabilities :

 The Sales and operational manager is responsible for

 Assessing RIL performance with Industry.

·         To continuously monitor RIL performance against industry and analyse RIL competitive position on parameters like network, pricing, customer communication and customer service.

·         To devise and implement plan of action to achieve overall set state sales targets and Market leader position in all the Trading area with ME>=3.5

     Channel Development and Management.

·         To ensure channel motivation by effectively managing channel team, timely attending & resolving and handling channel related concerns and feedbacks.

·         To facilitate appointment of appropriate Channel partner (Fuel and non-fuel) to achieve non-fuel and fuel targets.

·         To ensure timely release of payments for COCO Operators by co-ordinating with internal teams namely FC&A, SSO-AP, P&C, along with YEXP and F&F payments.

      Sales Maximisation , Customer Acquisition and Retention :

·         To analyse and understand complete dynamics of trading area w.r.t competition, traffic movement, customer fuelling pattern, etc. for overall sales maximisation of the RO.

·         To ensure timely implementation of Sales Promotion, customer communication initiatives for sales maximisation.

·         To assist channel team, Area Managers to acquire and retain customers to achieve market leader position within the state.

    Operational Compliance and Excellence:

·         To ensure Implementation of OMS and Fuel Operational related SOP#s at all the RO#s of the state.

·         To assist channel team, Area Managers to analyse at COCO#s and devise action plan for ensuring the losses at RO#s remain within permissible limit.

      Sustenance of Q&Q Value Proposition :

·         To anchor sustenance of Q&Q Value proposition across all the ROs of the state.

·         To ensure that RO network remains fully compliant with all applicable laws & statutes in the state.

·         Co-ordinate with various role holders at state, S&D, FC&A, and HO level to ensure Q&Q compliance at various stages of supply chain. ( Logistics : TT related Issues, Terminal /S&D : Timely supply to RO#s, TT security , Shortage related disputes handling, POD shortages )

·         To support Area Managers to ensure correct material & financial accounting at COCO#s.

     Boundary Management.

·         To liaise and co-ordinate with various external agencies and make appropriate representation to ensure that no adverse legal actions are initiated against the company.

Skill & Competencies:

Channel management

-          Negotiation skill

-          Customer handling & stakeholder management

-          Interpersonal communication skills

Education Required:

Education: BE + MBA

Experience Required:

12+  years of experience in Channel Management and Channel Sales and retail operations.