Job Specification

Designation : Software Engineer

Function: CRM / PRM

Job Mandate (To be used for SELECTION INTERVIEWS)

Reliance is treading on an exciting new business journey exploring the online channels in retailing. We need techno-functional experts who will join hands in achieving these goals. We are looking for engineering professionals who can revolutionize customer experience & convenience in the digital environment. You can be a part of developing and launching new services for Reliance across channels – web, tablet, mobile, and future channels. You’ll have the opportunity to design, develop and support innovative solutions across a variety of applications, platforms and environments, building tomorrow’s technologies. You’ll put your skills, experience and passion to work in an entrepreneurial environment where success is rewarded.

Key Responsibilities

• Work as an SME in a complex Integration Infrastructure and provide Application Support to CRM for Reliance Jio which includes SAP CRM and Oracle as technologies.
• Engage in day to day high Severity Incident Resolution and perform Root Cause Analysis
• Resolution of Incident Tickets and Service Requests
• Troubleshooting of exceptions, performance issues and latencies / errors across the Middleware stack applications
• Automate the critical jobs across the Middleware platform to minimize manual errors and human intervention
• Work closely with the Technology stakeholders, Product, Application development, QA, etc. and offer right feedback
• Implementation of effective monitoring for all the events and logs with right alerting / escalations for the critical alerts.
• Perform Installation and Configurations
• Documentation of runbooks, incident response and RCA reports etc.
• Willing to work in shifts

Educational Qualifications

• Graduate in any engineering specialization (BE/Btech)

Years of Experience (minimum & maximum)

• 6 to 12 years
• Domain: Must have working knowledge of the SAP CRM

Knowledge & Skills (Indicate which criteria are mandatory)

• Computer Science or equivalent engineering graduate from a reputed college
• Experience in technologies required for an intensive transactional, highly scalable and available set-up.
• Hands-on experience on CRM, PL SQL, SAP CRM Functional, SAP ABAP, SAP Fiori
• Understanding of Telecom processes
• Good understanding of Customer life cycle
• Strong written and verbal communication skills.