Job Description

Position: SME – JIODC- Network- DNS

Work Location: Reliance Corporate Park - Navi Mumbai (preferred).

Scope

• Provide subject matter expert Support to our DNS services - installation, management, configuration and troubleshooting.
• Experience in managing High Available DNS solution is required.
• Experience in DNS protocol and records e.g A PTR and MX records
• Understanding and use of Linux / Unix commands is required.
• Hands on experience on Linux bind servers
• Experience with DNS management tools e.g Secure64 (preferred), InfoBlox, Bluecat, Efficient IP.
• Basic understanding Load Balance - GLB – traffic manager.

Interpersonal Skills

• Lead by Example: Must be able to lead team by setting up high benchmark and align your words and action.
• Integrity: Must be able to demonstrate integrity in his/her daily actions

Non-Technical Skills

• Demonstrate the ability to solve complex, multi-system problems.
• Good Service, Process, Tools and KPI Orientation.
• Should be willing to explore new learning all time.
• Ability to work in a distributed/multicultural Team.
• Good Oral/Written Communication.
• Training and skill-set development.
• Cross-function communication.

Technical Skills

• Expert level skills in configuring & troubleshooting of DNS related task.
• Carryout hardening of the DNS server
• In-depth knowledge and experience in configuring & troubleshooting domain name resolution in IPv4 and IPv6 environment.
• Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO.
• Good understanding of Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers, etc.
• Basic knowledge of Hypervisor – Vmware.
• Basic knowledge of Database – MySQL.
• Working knowledge of IP addressing schemes (IPv4 & IPv6)
• Knowledge of log co-relation engines/ methodology would be an advantage
• Should have worked in Remote Management environment using tools.
• Experience in Vender co-ordination – open case and escalation.

Responsibilities

The key responsibilities are highlighted below.

Operations Support

• Expected to build, deploy, configure, manage & troubleshoot the DNS/ DNS binding in Azure/ Cache server using the skills mentioned along with configuration for high availability.
• Carryout hardening of the devices as per the laid guidelines
• Primary responsibility would be to recover the DNS services from any outage.
• Ensure timely resolution of service request (SLA/ OLA/ TAT)
• Required to be knowledgeable in other Infrastructure components (like AD/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers etc
• Expected to coordinate for repairs, replacements, patches or upgrades of hardware/ software with third party vendors / OEMs and business partner in order to minimize impact to SLA by following Material Management & Movement processes (if required).
• Requirements in addition to the Asset Management record update/ modify requirements.
• Expected to prepare RCA/Service improvement plan and ensure quality.
• Expected to co-ordinate with Process Owners for Change Management, Incident Management, CRM, Network Operations Center (NOC) and Security Operations Center (SOC), Core team and other stake-holders for resolution of critical technical issues.

Requirements

• Should have technical OEM certifications for Operating System e.g. Linux.
• Exposure to technologies DNS tool e.g. secure64 or InfoBlox and GTM traffic manager.
• Demonstrated problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member.
• Excellent verbal and written communications skills.
• Soft skills – Interpersonal relationship management, Time Management

Who Can apply?

• B.E./B.Tech in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams.
• Experience of 8 to 12+ Years in the field of IT infrastructure projects & operations, preferably in Data Centres, Large IT Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc.